Frequently Asked Questions

My Bookkeeping Online uses the efficiencies of the Internet - resulting in huge time savings. Examples of what we do include the import and analysis of bank statements, downloaded from internet banking and clever functionality that calculates mileage claims by referring to Google Maps. Furthermore, each page has its own video tutorial which you can refer to as many times as you wish.

Your accountant will thank you for using My Bookkeeping Online because it provides core data in a way that is easy to review or change. Timesavings are measurable and give your accountant more time to advise you on broader issues.

My Bookkeeping Online is suitable for owner-managed businesses that have simple bookkeeping needs. In addition, it provides a structure for preparing VAT returns and also for preparing year-end accounts. The beauty of My Bookkeeping Online is that you can do as much or as little of the bookkeeping that you wish - the information that you provide to your accountant will still be structured significantly better and enable your accountant to perform the tasks more quickly and efficiently.

We would be delighted if you were to join us. You will be able to pick the date from which you start your bookkeeping from on My Bookkeeping Online. At an appropriate point in the future, either you or your accountant will be able to enter the “opening position” therefore ensuring that the data for the year is complete.

Yes, of course. My Bookkeeping Online has been specifically designed for those who have little or no bookkeeping experience. We know how difficult it can be to keep your books up-to-date and run your business at the same time. We’ve made sure My Bookkeeping Online is as easy to use and understand as possible - allowing you to save time and concentrate on running your business, or of course your personal life!

One of the key considerations for us in planning My Bookkeeping Online was that we would deliver a solution that was a financially viable option for even the smallest of businesses.

We are here to help, not burden you with extra cost once you have made the commitment to use our product. Therefore, the price of £14.99 plus VAT per month is guaranteed until at least January 2012.

Access to the Internet enables many useful efficiencies to help you save time:

• IMPORT bank statements downloaded from you bank’s website
• The automatic calculation of business mileage
• The automatic e-mail of sales invoices to customers
• The ability to provide online access to your accountant
• Access to your books wherever you are whenever you like
• Everything is safely stored in a secure location?

We have designed the software to support the IMPORT of data from all banks. In addition, we provide “How to Download” instructions on the IMPORT page.

There is a simple facility to add a new bank account at any time. My Bookkeeping Online does not restrict the number of bank accounts that you can hold.

1. Access to Online Banking
2. A date from which you plan to start using My Bookkeeping Online. Some suggestions are:
   • The date your business started
   • The start of your current financial year
   • The start of your current VAT period
   • The start of the current month
   • The start of the earliest complete month available for download on Online Banking
3. A list of your contacts
4. NOTE: we only take credit card details once the free trial is over?

Once you have registered, you will find a video tutorial on every page. You can view an example of a tutorial video here. Furthermore, you will have access to a support library - filled with FAQs and all the video tutorials.

In addition, you will find a comment box at the bottom of every screen into which you can type your question. We aim to respond to you within one working day.

No. Technical support is provided free of charge.

Yes it is. Your data is held on two secure servers owned by My Bookkeeping Online, one being a real time back up of the other. So, in the very unlikely event that one server goes down, the second one will automatically kick in. If you wish to have a copy of the data for your own records, you can download a full transaction history from the Trial Balance report page.

We will store your data securely and in line with the Data Protection Act for as long as you are a customer of My Bookkeeping Online. If you cease to pay your subscription, you'll data will remain available to download for a short period of time. Beyond that, the requirements of the Data Protection Act are such that we will have to delete your data.

Select the option during registration, and we will automatically email you to remind you to download data. If you are missing data, you will be able to fill the gap through manual input.

As many months as your bank makes available!

My Bookkeeping Online will give you the figures necessary to base your end of year tax return on but doesn't actually calculate the tax for you. Since tax rules change year on year and every business is different, we leave that down to you. Unless your business is extremely simple we would always recommend getting a qualified accountant to give your figures a once over each year before completing your tax return.

Yes it can. You can also easily see what your VAT liability is by running a simple report.

It will make your life a lot easier! We have a special message for accountants which you will find by Clicking here