Support
Why hasn’t my Import worked?
- If no data imports, you will get an error message explaining why.
- The import will have failed for one of 5 reasons:
- The file was downloaded from online banking in the wrong format. To correct this, first check that you used the Recommended Format shown on the Import page, then read the FAQ "How do I download bank statements", OR
- All the transactions in the file are dated before the Start Date, OR
- All the transactions in the file are dated today. We intentionally block today’s data to limit the possibility of importing the same transaction twice, OR
- The file contains data from more than one bank account, OR
- There is no new data to Import.
- If you are still not sure why your file is not importing, attach it to an email, and send it to us at support@mybookkeepingonline.co.uk. We will look at it for you.
- If no data imports, you will get an error message explaining why.
- The import will have failed for one of 5 reasons:
- The file was downloaded from online banking in the wrong format. To correct this, first check that you used the Recommended Format shown on the Import page, then read the FAQ "How do I download bank statements", OR
- All the transactions in the file are dated before the Start Date, OR
- All the transactions in the file are dated today. We intentionally block today’s data to limit the possibility of importing the same transaction twice, OR
- The file contains data from more than one bank account, OR
- There is no new data to Import.
- If you are still not sure why your file is not importing, attach it to an email, and send it to us at support@mybookkeepingonline.co.uk. We will look at it for you.
